Resetting your scale Resetting your scale

Resetting your scale

Jubilee Jubilee

If your scale is not turning on:

  • Make sure that the plastic insulation strip in the battery compartment has been removed.
  • Try a new set of batteries.
  • If you have a rechargeable scale, make sure the scale is charged and that the charger is not connected.

If your scale seems to be inaccurate, try resetting it:

  1. Change or remove the batteries for at least 45 seconds, then, place them back in.
  2. Place the scale on a hard, flat surface.
  3. Turn on the scale. The display should read "0.0", meaning the scale has been cleared.
  4. Proceed with taking weight measurement.

If you have a rechargeable scale (such as the ESF93), use a safety pin or paper clip to press the reset button on the underside of the scale (part E):



If you still have additional questions, please email us at or call 1-855-686-3835. Our phone line is open Monday - Friday, 9:00 AM - 5:00 PM (PST). For the quickest assistance, please have your model number ready and provide a brief description of your experience.

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