If your Wi-Fi-enabled device is offline, try resetting it:
- Delete the device from the VeSync app. Press and hold (Android & iOS®), then tap Delete.
- Press and hold the Wi-Fi button or power button on your unit for 10-15 seconds. (The Wi-Fi symbol should be blinking.)
- Then, reconfigure it with the VeSync app as if it were a brand-new device.
As an additional guide, please see this air purifier example here. Please note that the device will only connect to a 2.4 GHz network and not a 5G. You can also always try resetting your router or moving the device closer to the router during the pairing process.
If it still does not connect, you can take a phone screenshot and email it to firstname.lastname@example.org. Our team would be happy to take a look!
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